Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  sales@aventus8.com.   If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@aventus8.com

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

International Orders & Returns 

Due to the nature of international shipments, we do not accept returns or exchanges on international orders.

Once an international order has been shipped, the customer is responsible for ensuring that the products can legally be imported into their destination country and for complying with all applicable customs and import regulations.

If an international package is delayed, lost, returned to sender, refused, or held or seized by customs or another government authority, please contact our customer service team. We will review the circumstances of the shipment and, when possible, may offer a replacement shipment or another appropriate resolution at our discretion.

Please note that shipping fees, customs duties, taxes, import fees, or other charges associated with international shipments may not be refundable.